Tag Archives: withdrawal

Islamic Banking Service Quality and Deposit Withdrawal Risk: Evidence from Brunei Darussalam

Download: PDF Abstract This paper aims to evaluate the service quality of Islamic banking and to explore the withdrawal behavior of Islamic banking depositors based on their evaluation towards its service quality in the context of Brunei Darussalam. A total of 180 Islamic banking customers in Brunei Darussalam were involved through a direct survey. Factor …

Withdrawal Behavior of Malaysian Islamic Bank Customers: Empirical Evidence from Three Major Issues

Download: PDF Abstract As interest is prohibited, the reliance of Islamic banking towards bank deposits from depositors is higher than conventional banking. Efforts that could help in preventing funds withdrawal by the depositors thus become necessary in order to avoid bank instability. This study is aimed at investigating factors that may influence the withdrawal behavior …

Depositors’ Withdrawal Behavior in Indonesian Islamic Banks

Download: PDF Abstract Purpose – This paper aims to investigate factors determining depositors’ withdrawal behavior based on the empirical survey of the Indonesian Islamic banking industry. Design/methodology/approach – This paper conducts a direct survey towards Islamic banking depositors in Indonesia. Particularly, it uses a combination of open and close questions assessing information about depositors’ withdrawal …

Factors Influence Depositors’ Withdrawal Behavior in Islamic Banks: A Theory of Reasoned Action

Download: PDF Abstract Unlike its conventional counterpart, Islamic principles forbid Islamic banks to take any interest-related income and thus makes deposits from depositors as an important source of fund for its operational and financing. Consequently, the risk of deposit withdrawal by depositors is an important aspect that should be well managed in Islamic banking. This …

Customer Satisfaction and Switching Behavior in Islamic Banking: Evidence from Indonesia

Download: PDF Abstract This study is aimed at investigating the dimensions of customer satisfaction in Indonesia Islamic banking industry and how those dimensions could affect the customers’ switching behavior. Data collection is done by using self administered questionnaire and involves as many as 732 Islamic bank customers from the area of Jakarta. The methods used …

Islamic Banking Service Quality and Withdrawal Risk: The Indonesian Experience

Download: PDF Abstract Purpose This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. Design/Methodology/Approach A total of 276 Islamic banking customers in Jakarta, Indonesia, were involved through a …