Tag Archives: switching behavior

Factors Influence Customer Loyalty in Kuwait Islamic Banks: An Exploratory Study

Download: PDF Abstract Protecting market share against rival firms is more important than ever due to the decline in market growth rate and the increase in the competition. The main requirement for protecting market share is to create loyal customers. Therefore, the main objective of this paper is to examine interrelationships between service quality, emotional …

Customer Satisfaction and Switching Behavior in Saudi Islamic Banks: An Exploratory Study

Download: PDF Abstract Investigating Islamic banks customer satisfaction and switching behaviour is imperative for the Islamic banking industry because it could assist in explaining the level of relationship between Islamic banks and their customers. Accordingly, the present study is aimed at examining customer satisfaction and switching behaviour of Islamic banks’ customers for the case of …

Factors Influence Switching Behavior of Islamic Bank Customers in Malaysia

Download: PDF Abstract An Islamic bank is now not only facing competition from its peer Islamic banks but also from conventional banks, which offer Islamic banking products through their Islamic subsidiary. When the competition becomes tougher, customers are given more options to choose their banks and switch from their current bank to other Islamic banks. …

Customer Satisfaction and Switching Behavior in Islamic Banking: Evidence from Indonesia

Download: PDF Abstract This study is aimed at investigating the dimensions of customer satisfaction in Indonesia Islamic banking industry and how those dimensions could affect the customers’ switching behavior. Data collection is done by using self administered questionnaire and involves as many as 732 Islamic bank customers from the area of Jakarta. The methods used …