Tag Archives: service quality

Islamic Banking Service Quality and Deposit Withdrawal Risk: Evidence from Brunei Darussalam

Download: PDF Abstract This paper aims to evaluate the service quality of Islamic banking and to explore the withdrawal behavior of Islamic banking depositors based on their evaluation towards its service quality in the context of Brunei Darussalam. A total of 180 Islamic banking customers in Brunei Darussalam were involved through a direct survey. Factor …

Service Quality Evaluation of Islamic Banks in UAE: An Importance-Performance Analysis Approach

Download: PDF Abstract The landscape of modern financial institution has seen its dominance not only by conventional banks but also Islamic banking system. The intense competition brought about due to this development has earned service quality an important determinant of customer loyalty. As such this study is aimed at evaluating the service quality of Islamic …

Islamic Banking Service Quality and Withdrawal Risk: The Indonesian Experience

Download: PDF Abstract Purpose This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. Design/Methodology/Approach A total of 276 Islamic banking customers in Jakarta, Indonesia, were involved through a …