Tag Archives: Satisfaction

Factors Influence Customer Loyalty in Kuwait Islamic Banks: An Exploratory Study

Download: PDF Abstract Protecting market share against rival firms is more important than ever due to the decline in market growth rate and the increase in the competition. The main requirement for protecting market share is to create loyal customers. Therefore, the main objective of this paper is to examine interrelationships between service quality, emotional …

Customer Satisfaction and Switching Behavior in Saudi Islamic Banks: An Exploratory Study

Download: PDF Abstract Investigating Islamic banks customer satisfaction and switching behaviour is imperative for the Islamic banking industry because it could assist in explaining the level of relationship between Islamic banks and their customers. Accordingly, the present study is aimed at examining customer satisfaction and switching behaviour of Islamic banks’ customers for the case of …