Tag Archives: Logistic regression

Factors Influence Switching Behavior of Islamic Bank Customers in Malaysia

Download: PDF Abstract An Islamic bank is now not only facing competition from its peer Islamic banks but also from conventional banks, which offer Islamic banking products through their Islamic subsidiary. When the competition becomes tougher, customers are given more options to choose their banks and switch from their current bank to other Islamic banks. …

Customer Satisfaction and Switching Behavior in Islamic Banking: Evidence from Indonesia

Download: PDF Abstract This study is aimed at investigating the dimensions of customer satisfaction in Indonesia Islamic banking industry and how those dimensions could affect the customers’ switching behavior. Data collection is done by using self administered questionnaire and involves as many as 732 Islamic bank customers from the area of Jakarta. The methods used …