Tag Archives: Customer behavior

Factors Influence Customer Loyalty in Kuwait Islamic Banks: An Exploratory Study

Download: PDF Abstract Protecting market share against rival firms is more important than ever due to the decline in market growth rate and the increase in the competition. The main requirement for protecting market share is to create loyal customers. Therefore, the main objective of this paper is to examine interrelationships between service quality, emotional …

The Role of Awareness in Islamic Bank Patronizing Behavior of Mauritanian: An Application of TRA

Download: PDF Abstract This paper is aimed at examining the role of awareness and the applicability of the theory of reasoned action (TRA) in predicting the intention of people to patronize Islamic Banks in Mauritania. A total of 227 respondents were involved and structural equation model was used to measure the relationship between the exogenous …

Withdrawal Behavior of Malaysian Islamic Bank Customers: Empirical Evidence from Three Major Issues

Download: PDF Abstract As interest is prohibited, the reliance of Islamic banking towards bank deposits from depositors is higher than conventional banking. Efforts that could help in preventing funds withdrawal by the depositors thus become necessary in order to avoid bank instability. This study is aimed at investigating factors that may influence the withdrawal behavior …

Customer Satisfaction and Switching Behavior in Saudi Islamic Banks: An Exploratory Study

Download: PDF Abstract Investigating Islamic banks customer satisfaction and switching behaviour is imperative for the Islamic banking industry because it could assist in explaining the level of relationship between Islamic banks and their customers. Accordingly, the present study is aimed at examining customer satisfaction and switching behaviour of Islamic banks’ customers for the case of …

Depositors’ Withdrawal Behavior in Indonesian Islamic Banks

Download: PDF Abstract Purpose – This paper aims to investigate factors determining depositors’ withdrawal behavior based on the empirical survey of the Indonesian Islamic banking industry. Design/methodology/approach – This paper conducts a direct survey towards Islamic banking depositors in Indonesia. Particularly, it uses a combination of open and close questions assessing information about depositors’ withdrawal …

Muslim’s Awareness and Willingness to Patronize Islamic Banking in Kazakhstan

Download: PDF Abstract Islamic banking was an abstract concept until the first half of the twentieth century. In Kazakhstan, it has been only three years since the first Islamic bank made its debut. Islamic banks have to compete with their rival, conventional banks, which have far longer history than Islamic banks. This competition urges Islamic …

ISLAMIC–BANK SELECTION CRITERIA IN MALAYSIA: AN AHP APPROACH

Download: PDF Abstract The study of bank selection criteria has received attention from many bank marketing researchers. However, from its inception in three decades ago, this kind of study is still scanty for Islamic banking industry. The purpose of this study was to investigate the Islamic-bank selection criteria, particularly in Malaysia. To accomplish this purpose, …

Factors Influence Depositors’ Withdrawal Behavior in Islamic Banks: A Theory of Reasoned Action

Download: PDF Abstract Unlike its conventional counterpart, Islamic principles forbid Islamic banks to take any interest-related income and thus makes deposits from depositors as an important source of fund for its operational and financing. Consequently, the risk of deposit withdrawal by depositors is an important aspect that should be well managed in Islamic banking. This …

Customer Satisfaction and Switching Behavior in Islamic Banking: Evidence from Indonesia

Download: PDF Abstract This study is aimed at investigating the dimensions of customer satisfaction in Indonesia Islamic banking industry and how those dimensions could affect the customers’ switching behavior. Data collection is done by using self administered questionnaire and involves as many as 732 Islamic bank customers from the area of Jakarta. The methods used …

Islamic Banking Service Quality and Withdrawal Risk: The Indonesian Experience

Download: PDF Abstract Purpose This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. Design/Methodology/Approach A total of 276 Islamic banking customers in Jakarta, Indonesia, were involved through a …