My IBF Papers

Customer Satisfaction and Switching Behavior in Islamic Banking: Evidence from Indonesia

Download: PDF Abstract This study is aimed at investigating the dimensions of customer satisfaction in Indonesia Islamic banking industry and how those dimensions could affect the customers’ switching behavior. Data collection is done by using self administered questionnaire and involves as many as 732 Islamic bank customers from the area of Jakarta. The methods used …

Islamic Banking Service Quality and Withdrawal Risk: The Indonesian Experience

Download: PDF Abstract Purpose This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. Design/Methodology/Approach A total of 276 Islamic banking customers in Jakarta, Indonesia, were involved through a …

Comparing Conventional Bank Credit Vis A Vis Shariah Bank Musharakah: Experimental Economic Approach

Download: PDF   Abstract Central Bank of Indonesia with dual banking system – i.e Shariah and Conventional Bank – keep on developing system that considered as an answer to generate the national economic growth. One of the banking activities that emphasized by the Central Bank of Indonesia is fund distribution through either conventional bank credit …

Shariah Compliance of Murabaha Pricing Model: The Case of Islamic Bank in Indonesia

Download: PDF   Abstract This article looks critically into the utilization of third party fund among Islamic Banks in Indonesia, especially in the case of Murabaha financing. Debt and leasing are still the dominant forms of financing products offered by Islamic Banks in Indonesia. The fast growth of the Islamic Banks indicates the extent of …